British Gas pays £20m to settle probe into force-fitting of prepayment meters
Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters
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The useful update
- Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters
- British Gas pays £20m to settle probe into force-fitting of prepayment meters
The stakes
- In 2023, the Times revealed how agents working for Arvato Financial Solutions, on behalf of British Gas, had forced their way into the home of a single father of three to install a prepayment meter
- The practical value is the source trail: BBC Business is the place to check before acting on prices, dates, availability, or local implications
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Where this came from
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Original report British Gas pays £20m over prepayment meter force-fitting scandal
Publisher: BBC Business · Published May 15, 11:27 am · bbc.com
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The short version
Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters
British Gas has agreed to pay £20m into a redress fund to settle an investigation by the regulator into the forced fitting of prepayment meters
What happened
- Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters
- British Gas pays £20m to settle probe into force-fitting of prepayment meters
- British Gas has agreed to pay £20m into a redress fund to settle an investigation by the regulator into the forced fitting of prepayment meters
- Three years ago it emerged that debt agents working for British Gas had broken into the homes of vulnerable customers to fit prepayment energy meters
- The regulator Ofgem said British Gas, which has apologised for the scandal, would also write off up to £70m of vulnerable customers' energy debt, some of which could be used as compensation
Why this matters
- In 2023, the Times revealed how agents working for Arvato Financial Solutions, on behalf of British Gas, had forced their way into the home of a single father of three to install a prepayment meter
- The practical value is the source trail: BBC Business is the place to check before acting on prices, dates, availability, or local implications
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Original articleBritish Gas pays £20m to settle probe into force-fitting of prepayment meters
Image from BBC Business via the original article.
Image from BBC Business via the original article.
Original articleBritish Gas pays £20m to settle probe into force-fitting of prepayment meters
Image from BBC Business via the original article.
Original articleBritish Gas pays £20m to settle probe into force-fitting of prepayment meters
Image from BBC Business via the original article.